Responsible Gaming
Six tables in a brick cellar, open four evenings a week. Everything described on this page is arranged in person, inside the building.
Where the house stands
A guest who plays for an evening, enjoys it and climbs the stairs to bed is a better outcome than one who plays until the room closes and thinks about it on the train. That is not a slogan, it is why the room is the size it is. There are six tables, and the room closes at two. The bar closes before the tables do, there is no credit at any hour and no cash machine in the building. As in most casinos there is no clock on the wall, but staff are told to give you the time the moment you ask.
Over-18s, every visit
The age is 18, and the document is checked at the door on every visit, however recently you checked in. A passport, a national identity card or a Dutch driving licence will do. Nobody under 18 enters at any hour.
What staff will do, there and then
- Hold a limit. Give your figure before you sit down and it is written down and kept for the evening. If you want help choosing one, ask.
- Tell you the time. Whenever you ask, and without comment, since there is no clock down there.
- Keep your seat. Go upstairs for twenty minutes and it will still be there.
- Keep you out for a stretch. Tell the desk you do not want to be admitted for a set number of days and it is written down and followed.
- Self-exclusion. Signed at the desk and effective the same evening. It is lifted only by coming back to that desk in person, and cannot be done by telephone.
None of this is handled on the website, on purpose. It is all arranged in conversation with somebody who can see your face.
Worth noticing in yourself
- Staying later than you decided to, on more evenings than you decided to.
- Going back the next night mainly to recover the night before.
- Whoever you came with asks how the evening went and you change the subject.
- Your mind on the undercroft while you are standing at the top of the tower.
- Money meant for the rest of the stay going down the steps instead.
One of these on its own means little. Three together are worth talking about, and the staff have had that conversation before and know how to have it without fuss.
How staff are trained
Anyone who works the floor is briefed before their first shift and twice a year after that. The briefings cover setting and holding a limit, handling a guest who has drunk too much, taking a self-exclusion discreetly, and when to fetch the manager instead of dealing with it alone. The manager is in the house every evening the room is open.
How to ask
Tell whoever is on the floor, or the desk between seven in the morning and eleven at night. You do not need an appointment or have to explain yourself.